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FAQ
Get answers to the most frequently asked questions. Its the quickest way to find a solution to common banking issues.
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Send us an email and we will respond within 24 hours. Do not send account, or personally identifiable information via email.
Reach Us
Agents are available to assist you 24/7. Select from the topic list below as to the nature of your request so we can best serve you.
Report Lost or Stolen
Report Lost or Stolen Credit Card: support@gtbfinancials.com
Accessibility & Technology
User ID/Password Help or Technical Assistance: help@gtbfinancials.com
Hearing Impaired: We accept calls made through relay services (dial 711)
General Questions
Credit Card Customer Service: services@gtbfinancials.com
How do I reset my Username and Password?
Reset your password on our Secure Password Reset page.
How do I enroll my account in Online Services?
Click Here to Enroll in our Online Services.
